FAQ
How do I obtain further information about a product?
Contact us at info@arhiv.eu for more information on any product, color samples or consultation on the interior design of the space. We are always open to collaborating in making great spaces.
I do not like the colors available, can I custom order a color?
Please contact us at info@arhiv.eu for any customized order. We will work together with you to make the product fit your wishes.
Can I change my order after placing it?
After you place your order, you are not able to change it after you receive the receipt of payment. You are able to cancel the order and make a new order.
What is my order’s delivery status?
Upon receipt of payment, you will receive expected delivery dates. We will notify you once the product is shipped with a tracking code from the shipping provider.
How long will it take to receive the product?
Lead times begin with the receipt of payment and finalization of order details.
How much does the delivery of my item(s) cost?
We will update you once we get confirmation from our shipping providers.
When will I receive my order if I purchase products with different delivery times?
Upon purchase, you will receive a receipt of payment with the expected date of delivery for each item. If the items are in stock, you should be receiving the item at the same time. If some of the items in your order are out of stock, we will process them and you will be notified on the delivery upon receipt of payment.
Which shipping providers do you use?
We are coordination with shipping providers and will get back to you once we have a confirmation.
What should I do if damages occurred during transport?
Please contact us immediately by email or give us a call and we will work with you to resolve it.
How do I return an item?
We are not able to accept returns or offer exchanges because of the craft-based nature of the work. If upon receiving your item you discover a problem please contact us immediately and we will work with you to resolve it.
How can I cancel an order?
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Can I receive a detailed consultation at ARHIV?
If you want more information on the product or a complimentary consultation on how the product will work in a specific space, please contact us at info@arhiv.eu. We will work with you to help you figure out how the product will fit in the space.
ORDERS
Once an order has been placed, we will send an email to confirm your order, name and shipping address. We can not change any information regarding payment but may be able to change the delivery address within 72 hours of purchasing.
CUSTOM ORDERS
For custom orders please email us at info@arhiv.eu.
Note that custom orders will have longer lead times. Custom orders require a 50% non-refundable deposit to start production. Products ship when the balannce due is paid in full.
LEAD TIMES
Our lead times vary depending on the product but are generally between 4 - 10 weeks. Please contact us for information specific to your item(s) of interest. Lead times begin with receipt of payment and finalization of order details.
RETURN POLICY
Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted. If upon receiving your new item you discover a problem, please contact us immediately and we will work with you to fix the problem.
SHIPPING
We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. Long distance delivery costs must be determined by quote. All merchandise must be paid in full prior to pick-up or shipment.
SEA SOFA
Rounded edges of stacked cushions, the Sea sofa is inspired by the gradients of the sea. As a pull-out sofa, it is both for living and sleeping. Conceived, produced and made for Hotel Katarina —now for all.
MONSTER TABURET
Monster is an oversized tabouret for children. Stretched, pulled, puffed and punched. It was developed as an ambiguous piece of furniture for Hotel Lišanj.
Zeleni Trg 6A
10000 Zagreb, Croatia EU
+385 1 3079 319
info@arhiv.eu
For general & business inquiries, and custom made orders.
ARHIV SHOP is a collection of furniture and objects. In the process of designing and building projects, certain custom objects have emerged to be interesting on their own. We have decided to develop them further for production working in collaboration with local manufacturers.
We will continue to add more objects to the collection over time ...